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5 Key Questions to Ask SaaS Vendors for Your Business

Software as a Service (SaaS) has helped companies in numerous ways. It introduces new technologies, bolsters productivity, and can increase the bottom line of the business. However, with so many providers now on the market, finding the right one for your needs can seem daunting.

It’s an understandable problem, because you’re essentially trusted the provider you choose with your company’s success. If you want to have confidence in your decision, it’s best to include the following questions to ask SaaS vendors before signing any agreements.

Helpful questions to ask SaaS vendors.

What can I expect in terms of the rollout?

Almost anytime you introduce new software into your workflow, you can expect some disruptions in your daily operations. However, how long and impactful that disruption is can vary greatly. That’s why this is an essential question to ask SaaS vendors. Can they integrate the new software into existing systems, will it be compatible with other software you use, and how much training will your employees need? Ideally, you can find a solution that meets every need you have while minimizing disruptions.

What level of support do you provide?

This is a multi-part question to ask SaaS vendors. First, you should understand the level of support you’ll receive during the rollout of the new software. Some providers offer to be on-site when it happens to provide hands-on support at the start, and some will even train your team on the new best practices. Beyond the initial rollout, it’s beneficial to understand the level of ongoing support. Knowing whether or not you have a dedicated phone number where you can speak to a person can help in your final decision-making process.

Can you scale your solution if I need it?

The software needs of most benefits can vary drastically over time. Things like a change in business model, rapid organizational growth, or reimagining the daily workflow alter a company’s needs, so your SaaS vendor should have the capabilities to accommodate those types of changes. Before you sign any agreements, make sure you understand how any changes to the scope of your needs could affect your contract.

How do you price your services?

Depending on the type of software your company needs, the manner in which your vendor offers their pricing can vary. This is information you need to know. Some vendors can charge a flat rate, while others will charge based on the number of devices, the number of users, or the amount of network bandwidth you want. If you have this information before making a decision, you can choose the one that offers the best value.

How do you protect my data?

Another concern some companies have when partnering with an outside SaaS vendor is the level of cybersecurity they can expect. Your provider will have access to valuable data, and if it’s hacked, it can damage your reputation, lead to costly penalties, and slow down your business. The right provider will have stringent security protocols in place, and they should be happy to explain exactly what measures they take to keep your information safe and secure.

Do you have more questions to ask SaaS vendors?

Then reach out to the experts at KPI Network. As the ultimate resource for small, medium, and enterprise-level business solutions, we have connections to some of the leading vendors in the industry. We can help match you with a provider perfectly suited to your needs. We work with only premier vendors and offer exclusive offers for business leaders to learn, evaluate, and demo various new software solutions.

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