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Benefits of Using Unified Communications Companies

The way we work has changed since the COVID-19 pandemic, with more and more employees working remotely from various locations. For this reason, having reliable communication systems is invaluable to your business. The ability to get multiple teams together for weekly updates and face-to-face interaction via video cannot be undervalued.

But relying on legacy technology, like PBX, is not going to give you the streamlined communications processes that you need. Today’s workers use several different communication methods, from messaging to voice calls and FaceTime, to interact with one another. Your communications systems need to incorporate all these features and more to keep pace.

In this article, we’ll discuss the benefits of using unified communications.

What is unified communication?

In simple terms, unified communications incorporate all of a business’s communications channels. It typically includes voice, email, SMS, instant messaging, video conferencing, and audio.

The idea behind unified communications first began in the mid-1990s when technology capabilities were limited. However, it quickly evolved as businesses introduced IP networks into their environments, ultimately allowing workers to transmit voice (known as Voice over Internet Protocol (VoIP)). VoIP solutions enabled companies to get rid of old PBX headsets and move to software-driven solutions that developed into major platforms like Microsoft Teams and Google Suite.

What companies benefit from unified communications?

There are several questions to ask yourself as a business owner or manager to find out if unified communication is right for your company:

  • Do you have a global workforce?
  • Do any of your employees work remotely?
  • Are your employees field based?
  • Do any of your employees work flexible hours?
  • Are you trying to scale up your business?

If you find yourself answering yes to any of these questions, the chances are excellent that your company could benefit from a unified communications strategy. The reason is that it can help break down any communication barriers caused by distance and help promote productivity within the workplace.

How can your company benefit?

There are several ways your company can benefit from unified communications, including:

  • Improved efficiency. Studies have shown that unified communications can make your teams and operations more efficient and reduce downtime by as much as 14.6%. A Forrester report indicates that UC solutions can save employees between one to eight hours per user per week. The time given back to employees not only improves operational efficiency but provides better business outcomes.
  • More streamlined communications. Everything becomes streamlined when there is only one interface for employee communication. Users can switch between channels without the need to repeat themselves.
  • Cost optimization. Combining all of your communication channels and using a single integrated platform may seem like a significant investment, but having fewer services and physical equipment helps businesses to reduce their costs greatly. The majority of unified communications systems are cloud-based, meaning you will not need to maintain services and legacy headsets.
  • Flexibility to scale. Unified communications gives organizations the ability to scale up and down as needed. Because there is no physical infrastructure to install or configure, new users can easily be set up at the click of a button. And should your needs change and your business downsizes, you can also remove users and adjust costs accordingly.

Ready to connect with UCaaS Providers?

At KPI Analytics, we host free conferencing between enterprises and software providers. You can connect with reliable unified communication vendors to see how their services can help your business stay connected.

If you want to learn more about our services, schedule a free consultation.